Technical Support

For North American and South American DocketPORT support, visit, call 1-630-333-4699 or email

For SimpleScan and OEM scanner support, contact, or by phone at (408) 436-6152 (Monday – Friday, 10:00 A.M. – 5:00 P.M. U.S. Pacific Time)


Frequently Asked Questions about our products.

I plugged the scanner to my computer but the scanner is not detected.
I have installed the scanner to my computer but I can’t get it to work.
I can scan with the scanner but the image output is totally black.
I can successfully scan but I see some black vertical lines from the top to the bottom of the image.

For a list of all FAQs, visit our FAQs page.

Downloads & Drivers

All necessary drivers, patches and calibration targets. Below are some of our most popular downloads:

For all drivers, including our Legacy products, visit our Downloads & Drivers page.